Frequently Asked Questions

WILL I BE STUCK IN A CONTRACT?

 

Absolutely not! We hate contracts just as much as anyone, if you are unhappy with the service for any reason, you may cancel anytime. 

CAN I USE THIS AS MY PRIMARY INTERNET SERVICE?

Absolutely, and many of our clients do!

WHAT CAN I DO WITH THIS INTERNET DATA PLAN?

Anything you want! Browse, stream videos, video call, etc..  

ARE THERE ANY ADDITIONAL FEES?

Nope! The price you see is the price you pay, no fine print! 

IS SUPPORT INCLUDED?

Absolutely! If you have any issues/question reach out to our customer support team at support@5minute5g.com

CAN I CHANGE PLANS AT ANY TIME?

Absolutely! 

WHAT IS THE COVERAGE FOR YOUR SERVICE?

We operate on three of the largest networks in America. You can check the T-Mobile, AT&T and Verizon coverage map to determine coverage.  

CAN YOU HELP WITH ISSUES WITH MY DEVICE?

Of course! We are here to provide you with the best possible service and experience. Please reach out to our support team in case you have any issues at support@5minute5g.com.

WHY DON'T I HAVE ANY SERVICE?

Easy fix! If that ever happens (which is extremely rare), we might need to simply reset your device. This is a very quick process, in order to do so simply chat or email our support team at support@5minute5g.com.

WILL MY INTERNET SPEEDS BE REDUCED DUE TO NETWORK CONGESTION?

Nope! Your speed will not be reduced but could vary depending on location use. With our service you can now experience true unthrottled internet speeds without data caps due to network congestion. 

WHAT IS THROTTLING?

Throttling is where your speeds are automatically reduced when you exceed a specified usage limit until the beginning of your next cycle.

For example, if you had a plan with a 20GB monthly limit, you could only experience 4G speeds until you reached 20GB of usage, then the system would drastically cut your speeds until the beginning of your next cycle. While throttled, you would not be able to do many things, including video streaming. So, if you went through your allotted 20GB in the first few days of a cycle (which is very possible), you'd have to wait nearly a whole month before you could return to 4G speeds.

Our service is NOT throttled! :) 

IS IT TRUE THAT OUR PLANS ARE NOT THROTTLED?

Yes! Our service is NOT throttled.

Some companies advertise "unlimited data" plans, but upon a closer look, you'll see that it's not unlimited high speed data. You might just get several gigabytes worth at 4G speeds, but when you hit that limit, the rest of your unlimited data will be throttled to just 2G/3G speeds.

We don’t do that! 

WHEN WILL I RECEIVE MY ORDER?

We usually ship out your device within 5 business days after you place the order! You will receive a tracking number right away and will be able to track it in real time.


We use UPS.


After receiving the device, it’s ready to use! No additional actions are needed from you :)  

HOW DO I CANCEL MY SERVICE?

Simply email support@5minute5g.com and our team will cancel the service. No tricks or delays!

Note: data plan payments are not pro-rated or refunded. Meaning if you cancel in the middle of the month, you will still be able to use the service until the end of that billing cycle.  

WHAT ARE YOUR RETURN AND CANCELLATION POLICY?

You have 14 days after receiving the item to cancel the service, return the router and receive a full refund for the router only. We do not refund or prorate data. 


No Risks!


If you would like to cancel the plan after the 14 days, you may do so, and will not be billed again. We do not however offer refunds for previously billed months.  

SOME OF MY DEVICES SHOW "CONNECTED WITHOUT INTERNET". WHAT SHOULD I DO?

You probably just need to disable the encryption in the settings on the Admin console. Very simple to do! Email us at support@5minute5g.com or follow the steps below:

  1. Connect your device to the router network
  2. Enter 192.168.0.1 into the browser search bar (NOT INTO GOOGLE! Specifically into the search bar of the browser which you are using) 
  3. Log into the admin console (username and password is on the right side of the sticker on the bottom of the router)
  4. Go to Settings icon and click on the WIFI tab
  5. Click on Security
  6. Select the drop down menu under Encryption
  7. Select Disable
  8. Click save and Apply
  9. Allow 30 seconds for the router to restablish connection

 

 HOW DO I CHANGE MY WIFI PASSWORD?

  1. Connect your device to the router network
  2. Enter 192.168.0.1 into the browser search bar (NOT INTO GOOGLE! Specifically into the search bar of the browser which you are using) 
  3. Log into the admin console (username and password is on the right side of the sticker on the bottom of the router)
  4. Go to Settings icon and click on the Security tab
  5. Make sure personal (pre-shared Key) is ticked
  6. Pre-shared key format : Passphrase
  7. Pre-shared key: type in your personalized wifi password
  8. Click save and Apply
  9. Test and if the new password did not reflect, please turn the router off and on. Then test the new WIFI password again.